Certificate in Soft Skills at Workplace

Course Description

The Certificate in Soft Skills at Workplace is a short-term professional program designed to enhance essential interpersonal, communication, and leadership abilities for career advancement.
This course focuses on developing the behavioral and emotional intelligence competencies required for success in any organization. Learners will engage in self-assessment, interactive discussions, and practical sessions to strengthen their communication, teamwork, problem-solving, adaptability, and presentation skills.

Through real-world examples and activities, participants will build confidence, refine their personality, and improve employability by aligning their soft skills with organizational expectations.

Duration: 30–40 Hours
Mode: Online / Blended
Level: Foundation – Professional
Certification: ASBM Education Services Pvt. Ltd.

Course Outcomes (COs)

After successful completion of this course, learners will be able to:

About the Instructor – Ms. Savitha K R

Savitha K R is the Managing Director of ASBM Education Services Pvt. Ltd. and a dynamic leader in the field of education, training, and soft skills development.
With over 15 years of experience in academic administration and corporate learning, she has mentored thousands of students and professionals in communication excellence, leadership, and personality development.

Her expertise includes:

• Soft Skills & Corporate Etiquette Training

• Communication and Professional English

• Personality Development and Life Skills

• Leadership and Emotional Intelligence

• Women Empowerment and Workplace Readiness

Savitha K R has collaborated with reputed universities, professional institutes, and corporate organizations in India and GCC regions.
She is passionate about empowering learners to achieve confidence, clarity, and competence in both personal and professional life.

Reference Books & Learning Resources

1. Lesikar, R.V. & Pettit, J.D. – Business Communication: Theory and Application, Tata McGraw Hill.

2. Guffey, M. E. & Loewy, D. – Essentials of Business Communication, Cengage Learning.

3. Murphy, Herta A. & Hildebrandt, Herbert W. – Effective Business Communication, Tata McGraw Hill.

4. Carnegie, Dale. – How to Win Friends and Influence People, Simon & Schuster.

5. Covey, Stephen R. – The 7 Habits of Highly Effective People, Free Press.

6. Barun K. Mitra. – Personality Development and Soft Skills, Oxford University Press.

7. Daniel Goleman. – Emotional Intelligence: Why It Can Matter More Than IQ, Bantam Books.

8. Online Resources: Edxcell LMS portal, TED Talks on Communication, Coursera Skill Labs.

Syllabus

Module 1: Introduction to Communication

• Meaning, process, and importance of communication

• Components and skills of effective communication (listening, speaking, observation, empathy)

• Types of communication – formal, informal, verbal, non-verbal, written, visual

• Barriers to communication and strategies to overcome them

• Do’s and Don’ts of workplace communication

Module 2: Interpersonal Skills and Emotional Intelligence

• Understanding emotions and empathy

• Managing interpersonal relationships

• Building rapport and mutual trust

• Self-awareness and self-regulation

• Emotional intelligence at work – case studies and activities

Module 3: Teamwork and Collaboration

• Concept and importance of teamwork

• Roles and responsibilities in a team

• Group decision-making and consensus building

• Conflict resolution and negotiation

• Fostering positive team culture

Module 4: Presentation and Public Speaking Skills

• Planning, structuring, and delivering presentations

• Using body language, voice, and visuals effectively

• Overcoming stage fear and anxiety

• Engaging the audience and storytelling techniques

• Evaluating presentations and giving feedback

Module 5: Professional Etiquette and Time Management

• Workplace manners and etiquette

• Dressing, greetings, and professional behavior

• Telephone, email, and meeting etiquette

• Prioritization and managing deadlines

• Stress management and work-life balance

Module 6: Career Readiness and Continuous Improvement

• Building self-confidence and personal branding

• Resume writing and interview communication

• Adapting to organizational culture

• Continuous learning and adaptability

• Leadership mindset and lifelong learning attitude

Assessment Components

Expected Learning Outcome

After completion, learners will be able to:

• Communicate confidently and clearly in any professional setting.

• Display empathy, leadership, and collaboration at the workplace.

• Deliver powerful presentations and handle interactions gracefully.

• Apply emotional intelligence for problem-solving and teamwork.

• Enhance overall personality and employability quotient.