Certificate in Customer Service Management

Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. It is to ensure the customer or client is satisfied with the product or service provided, and with the sales, delivery, installation, use and other components of the purchasing process. To provide excellent customer service, one needs good communication and problem resolution skills. Customer service management is any tool or technique used to gather customer data, and to provide a better user client experience. This means that customer service management can take many different forms, but that it all has one quite simple goal: to make the customer happy.